Taking the Stress Out of Travel


The trick to successful and stress-free travel is planning ahead. Challenging, though it might seem, your goal is to think of every possible contingency that might come up, and take action before it happens. What will you do if your luggage is lost? If you get sick? If you forget your blue pumps? Being PROACTIVE will reduce the possibility of a serious crisis occurring during your trip.



BUDGETING FOR YOUR TRIP

Travel doesn't have to break the bank -- not if you are willing to plan ahead for your vacation spending. Decide first how much you can AFFORD, then make your travel plans. Start searching early for travel deals -- talk to your travel agent, look for internet specials, and check with travel clubs for discounts. You can find some great bargains in package deals that combine hotel and airfare at a discounted rate.

If vacations tend to get you in trouble on your credit cards, consider starting a savings account just for travel -- where you put away a small amount each month toward your next trip. You should also plan to use traveler's checks instead of credit cards to stay within your budget. It's amazing how easy it is to go overboard when start handing out the plastic! And be sure to keep track of how much you actually spend -- as compared to your budget -- throughout the trip. You might keep a small pad of paper with you for recording expenses and tallying up your total for each day.

If you can't seem to make it happen on your budget, consider COMPROMISING on lower priority expenses in exchange for the higher priority ones. When my husband and I travel, we are always willing to stay in a budget hotel so we can afford to eat out and attend cultural events. We decided that expensive hotels are wasted on us because we spend very little time in our room, and we would rather spend our money elsewhere. Where are you willing to trade off?

PACKING MADE EASY

Have you ever been away from home and suddenly realized that you forgot your toothbrush, your shoes, or your bathing suit? Having to rush around replacing items that you left behind not only wastes time and money, it also reduces your enjoyment of the trip. And sometimes, you might forget an item that isn't so easily replaced -- like your checkbook or the report you were supposed to present at tomorrow's meeting. But you can save yourself a lot of heartache by taking the guesswork out of packing.

Start by developing PACKING LISTS for both short-term travel (from one to three days) and longer trips. You can even create different lists for different kinds of travel -- camping, business, foreign travel, trips to the beach, cold-weather travel, etc. Try to include any and all generic items that you might need -- clothes, toiletries, alarm clock, night light, whatever you like to take with you. Then use these lists as memory-joggers as you are packing for each trip. You can also cut down on the time you spend preparing for travel by keeping a "pre-packed" toiletry bag with duplicates of the items you use in your home. Fill your kit with samples of shampoo, soap, lotion, cosmetics, toothpaste, and shaving cream -- even miniature toothbrushes and razors. These travel-sized items take up less room in your suitcase, and you will be less likely to leave something important behind.

And don't forget your important documents - especially if you are travelling overseas. You should plan to bring proof of citizenship, an official government photo identification (driver's license or military ID is fine), a state-issued birth certificate with a raised seal, and a passport. Remember that children and infants are also required to have a state-issued birth certificate for travel.

LESS IS MORE

If you can get away with it, try not to check your luggage. I purchased a very roomy pullman carry on that will accommodate up to a week's worth of clothes -- that way, I never have to be concerned about losing my bags. If you pack "mix-and-match" outfits and plan to do some washing along the way, you don't need 15 different outfits for a one-week trip. And if you have to check a piece, be sure to keep those items you couldn't live without in your carry on -- toiletries, a change of clothes, clean underwear, medications, maps, travel confirmations, and any materials you might need for an upcoming business meeting. But try to take no more than one medium-sized and one carry on bag per person. Remember, you can always remedy underpacking, but not OVERPACKING! However heavy your suitcase is when you start out, it will be twice as heavy when you come home.

If you plan to do any shopping while on your trip, you may decide to bring along an extra bag for carrying your purchases home. Put your filled suitcase inside a slightly larger empty one -- or, get a collapsible tote that will take up very little space in your bag. But the easiest option (although perhaps not the cheapest) is to have each store ship your treasures directly to your home. This is an especially good policy if you are bringing home anything large or bulky on a plane, as the airlines often charge extra for oversized parcels. And each bag you have to lug around limits your transportation options. Heavy suitcases mean cabs and porters and inconvenience and fatigue -- while a light suitcase equals travel freedom.

PROTECT YOURSELF AND YOUR BELONGINGS

While no one wants to be paranoid about their safety when travelling, it's a good idea to err on the side of caution when planning your trip. So let's start with your "stuff" -- list the contents of each piece of luggage and keep your list close at hand anytime your bags are out of your sight. This will save you a great deal of frustration if your bags are lost and you have to file a claim or replace your belongings. And don't forget to mark your luggage for easy retrieval -- all those black pullmans are starting to look alike, and it's easy for someone else to pick up your bag.

While you are making lists, create a WRITTEN RECORD of your credit card numbers, traveler's checks, medical insurance, emergency phone numbers, and other important information to take with you when you travel. And always keep this information hidden away someplace secure -- a hotel safe deposit box is a good choice -- where you can easily access it if you need it. Do not -- I repeat do not -- keep this record in your purse or wallet. Think about it. Those are the first things a thief will take -- if you keep your list with the credit cards and traveler's checks, it doesn't help much when they are stolen. You are better off sticking it in your shoe (as long as your feet don't sweat a lot!)

Finally, be sure to have a POINT OF CONTACT at home -- someone who knows where you are and how to reach you. Make sure to give this person any information that could be important in the event of an emergency -- the phone number and address where you are staying, the code to your alarm system, your doctor's name, etc. It will ease your mind to know that you can be contacted if something goes wrong at home -- and that you have someone who can act on your behalf if something goes awry on your end.

KEEPING YOUR HOUSE SAFE

Nothing can ruin a fabulous vacation more than worrying about your home while you are gone. But a few simple precautions can help ease your mind and keep your domicile safe. Before you leave, let the police or a very trusted neighbor know you will be gone -- especially if you are planning a lengthy trip. Nothing says "not home" more than a pile of newspapers in your driveway or magazines pouring out of your mailbox -- so stop your mail and newspaper delivery or have neighbor collect them. Investing in timers for your lights, radios, etc, -- and setting them to go on and off at random times during the day - will make your home look lived in and keep burglars away. And if you still aren't comfortable abandoning your home, hire a housesitter.

INSURE YOUR TRIP

One thing that very few people remember to do before leaving home is review their insurance policies. This is particularly important if you are travelling overseas. First, make sure that you have the proper personal liability coverage. This is meant to insure the loss or theft of your personal possessions, injury (to yourself or someone else), your legal defense (other countries don't operate like the US -- remember that kid in Singapore who was caned?), and the repatriation of your remains should you die overseas (not a nice thought, but it does happen). Check with your insurance carriers -- your homeowner's policy may include coverage for your possessions while away from home, and your credit card company probably offers inexpensive life insurance.

If you plan to operate a vehicle while on your trip, check to see what your automobile insurance covers. If you are in an accident in a rented car, what is paid for? Are you covered if you are in an accident overseas? Are there any hidden costs that you will be expected to pay? You should also familiarize yourself with your MEDICAL insurance. What actions does your insurance company require if you become ill or injured while out of state? Out of the country?

If you are taking a package tour or an expensive trip, if you will be visiting a dangerous or unpredictable parts of the world, or if you have a personal or medical situation that might disrupt your travels, you should also consider trip cancellation and interruption insurance. This type of coverage can protect you in case of bad weather (ie: a cruise cancelled because of a hurricane), illness, family emergency, and even the default or bankruptcy of your travel suppliers. But remember that certain situations -- like pre-existing medical conditions, terrorism, hijacking, and war -- can void your trip cancellation coverage. Make sure that you clearly understand all of the terms, requirements, and EXCLUSIONS before you purchase your insurance.

Does it only cover situations when someone in your party gets sick, or if someone at home gets sick as well? When does your coverage start and end? Does "medical evacuation" mean that you are evacuated to the nearest medical facility or back home? You might want to contact the insurance company yourself, as many travel agents may not understand all the terms of your policy. Don't assume that anything is covered until you check it out for yourself.

SCHEDULING AS A SCIENCE

Some of the biggest frustrations people face when travelling are disruptions to their SCHEDULE -- flight delays, traffic jams, getting lost, long lines, you name it. But you can take a number of precautions to make sure you are able to stick to your itinerary while travelling. Don't wait until you arrive at your destination to learn the lay of the land. Take the time to research your trip before leaving -- develop at least a cursory knowledge of the routes, directions, tourist attractions, transportation systems, and weather. Look at your options and pick a few major sights that you really want to see while on your trip -- just remember that you can't do everything! Then make as many advance reservations as possible once your itinerary is set, remembering to build the travel time from sight to sight into your itinerary. Be sure to confirm any appointments and reservations before leaving -- and then reconfirm everything when you arrive. There is no such thing as double-checking too much!

We've talked a lot about physical preparations for your vacation -- but preparing yourself mentally is just as important. Determine ahead of time what your EXPECTATIONS are for your trip. What must happen to make this a successful trip? Which activities or sights you it would disappoint you to miss? Which activities or sights you it wouldn't bother you to miss? And what problems that you have had on other trips that you would like to avoid this time? Try to admit to yourself that things may not go perfectly throughout the entire trip. Be FLEXIBLE and have other options ready (reading, other activities) if your schedule gets off track. Understand that you can not control every (or any!) aspect of travel. The more willing you are to accept difficulties and delays, the less disruptive they will be if they do occur. Happy travels!


Article Source: http://EzineArticles.com/10690


Travel Risk Management: Are You Ready for a Crisis?

Introduction 

If you know that business travel is not without its risk and the potential for crisis, then you need to read this article. In this article we are going to talk about the management and containment of crisis as it relates to travellers and travel managers. The objective of this article is to share with you the collective knowledge on managing crisis and significantly improve your ability to identify and manage a crisis but also improve your business travel efficiency.
During this article I am going to discuss travel risk myths, crisis management, plans and options so you can immediately compare or improve your own travel risk management system for your travellers or travel management department.
Crisis by definition is something you didn't have a plan for or something in which you are unprepared. Additionally, it can be a series of events that in concert create a crisis. Events or issues that occur, to which you have a plan and strategy, is merely an incident.

Crisis Management/Leadership 

The first thing is to clarify what is the difference between crisis management and leadership. More importantly, which one is the more important?
Crisis management relates to the response to event/s that threaten your business, travellers or travel activity. The event leads and you follow with plans, decisions and actions.
Crisis leadership, on the other hand, is more about getting ahead of the events and issues to prevent, management and even contain the impact to your business or business travel activities. While management is a portion of the leadership demand, your actions and involvement lead the outcomes rather than a more passive wait and act approach with pure crisis management.
Crisis leadership is the less practiced of the two, but the most significant in terms of results and reduction in risk and impact. If you take nothing else away from this session, it should be that your focus should always be on Crisis Leadership, not crisis management.

Myths 

There are many myths and half-truths about crisis, disruption and threats within the travel management sector. Much of this misinformation has originated from travellers themselves, media, travel managers, friends and family or so called "experts".

For example, many travellers and planners are focused on terrorism. The reality is, you have a very, very small chance of being exposed or affected directly by a terrorist act. It doesn't mean you should discount it as a threat altogether but it shouldn't dominate your plans or processes if not a proportional threat to you and your travellers. Conversely, almost everyone overlooks motor vehicle accidents. Yet, they happen far more frequently, can have devastating affect on travellers and are the least common plan contained within company travel management departments.

Travellers and travel managers must be prepared, educated and have supporting plans for any event that has the potential to delay, disrupt or harm the traveller or the business.
The most common events include:
  • Motor vehicle accidents
  • Airline delays or cancellations
  • Airport closures or disruptions
  • Transport delays
  • Bad weather
  • Sickness and illness
  • Petty crimes
  • Hotel fires
  • Political disputes
  • Demonstrations and gatherings
Motor vehicle accidents within your own country can be stressful and dangerous but on an overseas business trip they can be 100 times more challenging and dangerous. Consider language, local authorities, first responder, standard of healthcare, families and support in your plans and initial response.

Airline delays and cancelations. They happen all the time but they are not just an administrative response. You may need to consider safety, transport, quarantines, security threats, government response and wide spread suspension of services to overcome the issue and maintain safety of your travellers.

Airport closures or disruptions. Failed systems, electrical problems, threats, weather, construction and so on can prevent you even getting to your flight. Consider the impact this has on your plans and how your traveller will need to possibly extend stay, move to alternate airport or find accommodation.

All other transport delays and disruptions can create crisis when everyone no longer has access to trains, buses, key roads or even water transport. Have a plan and add it to your immediate decision making process.

2010 and the commencement of 2011 has seen travel of all kind affected by natural disasters and weather. Weather and natural forces have and always will impact travellers. It does and will continue to occur. It is highly concerning how unprepared travellers and companies are for volcanic eruptions, typhoons, floods, earthquakes and general bad weather.

People get sick or feel unwell all the time. This is compounded significantly when travelling. Standard of care, language, access, cost, complications, choice and numerous other location based concerns will determine just how at risk your traveller will be. A single, "one-size-fits-all" plan or solution will fail and you need to be aware of these issues immediately with the onset of an affected traveller.

Crimes are a reality of any city in the world. However, travellers seldom know the risks and may be preyed upon by thieves and criminals. The loss of phones, money, and other items may seem less likely to constitute a crisis but when overseas, injured or not able to speak the local language, all these simple events can create a major concern for your business travellers. This can be amplified if you have a senior executive or a group of executives affected.

Hotel fires and emergencies are more common than most people think. The immediate threat to an individual is fairly obvious but the impact that the lack of accommodation choices can create from the temporary or permanent closure of a hotel is a much bigger concern. This was graphically displayed during the Mumbai terror attacks (as extra ordinary as the event was) when most of the best/preferred hotels were now unavailable in a key part of the city. This removed thousands of rooms for business travellers and forced many to cancel or significantly alter travel plans just because there were a lack of suitable accommodation options, whether affected by the events or not.

Any event that alters the political stability of a location or region or results in thousands of people out on the streets constitutes a risk to your business travel plans and travellers. They can happen spontaneously or take time to develop. The immediate dangers and the ongoing disruption can have a major impact on your business or traveller.

Again, plans, preparation and thought to these issues will greatly reduce the impact and improve your business too.

Now that we have removed the most common misconceptions, let's focus on the management and containment of a crisis.

Crisis management 

The key to successful crisis management is planning, training, plans, decision-making and adaptability.

Planning 

Given the issues previously covered, you now have a better insight into how and why planning is important to remove the more emotive issues from the realities of real business threats and events.

Planning needs to include multiple departments and perspectives to be truly effective. One of the greatest weaknesses I see regularly is that departments continue to manage the risk of travel through multiple departments with multiple plans. The input and plan needs to be unified. Depending on the company, it may include travel managers, security, HR, finance, marketing, C-suite and operations.

All plans need to be continuously updated, location specific, aide in the decision-making process and modular enough have elements extracted quickly and effectively. Modern, effective plans embrace technology. Rapid, efficient access to information, along with running updates is the hallmarks of a modern sustainable plan, regardless of the size of the issue or the company.

Training 

No plan is effective without training and rehearsal. Training, whether through simulations, drills or live, full-scale exercises are vital to the success of any crisis situation. Such sessions don't need to be boring or overly complicated but must include travel managers and planners along with the more common crisis and emergency managers.

Increasingly, training is becoming a mandatory requirement for key positions and roles. It can be linked to internal HR processes but must support the business objectives and measurable on how it reduces the risk to people, business, brand and travel demands.

While the plan creates the framework for crisis decision-making, teams can learn a lot from training on how and when to adapt their plans. How the team interacts, strength, weakness, leaders, followers, limitations, tools and many more planned and surprise outcomes are possible with effective training.

Adaptations 

No plan will completely script all the events, issues and options available for every plausible travel delay, disruption or crisis. You need to be able to adapt and evolve from the original plan and intention. This can only be achieved with planning, plans and training.
Solutions So what do I need in my plan?

Here is the best travel risk management content for your plan:
  • Objective(the single most important part of any travel policy)
  • References
  • Scope
  • Legal
  • Insurance
  • Finance
  • Reimbursements
  • Limits
  • Priority/precedence
  • Management Authority/ies
  • Situations
Procedure will likely cover:
  • Planning
  • Resources
  • Tools
  • Authority
  • Executive Decision making
  • Limits
  • Budgets
  • Training
  • Compliance
  • Pre-trip admin
  • Providers
  • Booking
  • Accommodation
  • Airlines
  • Ground Transport
  • Safety and Security
  • Health and wellness
  • Emergency
  • SOP/Actions on
  • Insurance
  • Travel Monitoring /tracking
  • Reporting
  • HR
  • Entitlements
  • Threat/risk levels
  • Shelter in Place
  • Relocations/evacuations
  • Management Authority
  • Review
Don't forget your risk assessment will need to include the key elements:
  • Traveller
  • Location
  • Activity
  • Support/Resources
  • Response
Conclusion

There you have it. Now you know what is required, how do you rate your current plans and preparedness?
You now have the most relevant issues and areas to focus upon that will reduce or contain the majority of incidents you may face your travellers will be safer, your business more profitable and your costs will be contained by reducing your exposure to expensive crisis events.
We have debunked popular travel threat myths, identified the difference between crisis management and leadership, outlined plans and options so you can immediately compare or improve your own travel risk management system for your travellers or travel management department. Review your plans and make the immediate improvements.
You will know when you have an effective crisis management system for your travel risk management strategy when you have little to no crisis.
You may have numerous events or incidents but you have a plan, you're prepared and your decision making is fast and consistent. If not, you have failed and you will run from crisis to crisis on a regular basis.


Article source : http://EzineArticle.com/?expert=Tony J Ridley